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Enhancing Transparency in Contractual Compliance Reporting

In an earlier blog, Enhancing Transparency in Contractual Compliance, I briefed the community on the Contractual Compliance department’s initiative to enhance transparency around our reporting. I’d like to briefly update you on this initiative’s latest developments.

Our enhanced monthly reports now provide more detailed information on complaints related to the Governmental Advisory Committee (GAC) Category 1 Safeguards & Public Interest Commitments. This report builds on the contractual compliance-related recommendations from the Competition, Consumer Choice, & Consumer Trust Review Team draft report & the Governmental Advisory Committee’s Copenhagen Communique [PDF, 190 KB].

Consistent with the advice we received from the GAC, specific safeguards apply to registry operators of a broad category of top-level domain names (TLDs) related to consumer protection, sensitive strings, & regulated or professional sectors (GAC Category 1 TLDs). The complaints identified in this category are related to TLDs or second level domain names in TLDs on the GAC Category 1 list. Information about the GAC Category 1 Safeguards advice, categories, & implementation framework can be found here. The new enhanced reporting will be published in March 2018 & take effect from January 2018. Information about the subject matter of complaints is available on the monthly Dashboard Explanation page.

In addition, we have added two new quarterly reports based on input from ICANN community members. The goal is to provide more detailed reporting about complaint resolution & closure code. The two new reports are “Registrar Closed Complaints by Closure Code” & “Registry Closed Complaints by Closure Code.” The closure codes are categorized into three groups: Resolved, Out of Scope, & ICANN Issue. This report completes the complaint lifecycle, from ticket receipt to closure.

Over the past year or so, the compliance team has enhanced the transparency regarding the subject matter of complaints in ICANN’s publicly available compliance reports for Whois Inaccuracy by the three categories of Syntax, Operability, and Identity; DNS Abuse; Transfer Policy;  and reported data by legacy gTLDs & new gTLDs. The team has also created several quarterly & annual reports that include all complaint types based on the type of gTLD at issue in the complaint (legacy or new gTLDs), a breakdown of reporter categories, enforcement, & resolution of complaints.

We hope that with these enhancements, Contractual Compliance has addressed not only the CCTRT’s “…recommendations for practical reform within ICANN Contractual Compliance,” and the findings that the “data available from ICANN Contractual Compliance are insufficient,” but also the other recommendations from the Public Safety Working Group & the broader ICANN community.

Contractual Compliance Performance Reports are made available on We always welcome any feedback you may have. Please contact ICANN Contractual Compliance at if you have any questions, or would like to submit feedback.


Updated: March 9, 2018 — 8:00 am

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